Frequently Asked Questions
All major shipping carriers are experiencing significant shipping delays and have reported unprecedented package increases and limited employee availability due to the impacts of COVID-19. This is causing an increase in errors, and tracking inaccuracies. We appreciate your patience and remain committed to delivering your orders on-time.
The best and fastest way to reach us is through email at Info@ironrebel.com where you will receive a response within 24 hours. While we do have a phone line, our employees are always on the move and handling multiple tasks that take us away from the office and the phone. If you need to reach us by phone please call (714) 833-5646.
We normally process orders within 1-2 business days. Once we create a shipping label for your order, we automatically send an email with tracking info to the email provided in the order. Often times these emails are overlooked or sent to the junk mail, so please check there first.
We use a fulfillment center that ships out of Tulsa, OK, and ship Domestically via USPS and Internationally via USPS/FedEx/DHL. Transit times will vary depending on where you live, and holidays and extreme weather can also delay your orders.
First class: 2-5 business days
Priority: 2-3 business days
Express: 1-2 Business days. Orders will not be processed and shipped same day, Express orders will go out the following day
International- 3-7 business days
I need to exchange or return something. How do I do that?
Head to https://ironrebel.loopreturns.com/#/ to start a refund or exchange.
For every 100 points you earn $10. Simply log in to your Rewards account, where you will be able to access your points and choose to apply them to your purchase. Look for 'Rebel Rewards' button on the bottom right of the website, or the Red Shopping bag with a heart if you are on a mobile.